Privacy Policy

1. Information we may collect

Depending on how you interact with us, we may collect:

• Parent/guardian or school representative name and contact details.
• Student grade, broad learning interests and previous coding/technology experience when provided for program guidance.
• Enquiry details, preferred program, delivery mode or Maker Lab interest.
• Information you voluntarily send through email, phone, WhatsApp or forms.
• Technical website information such as browser, device, pages visited or referral source if analytics tools are enabled.
• Enrollment, attendance, payment or learning-progress information where required to deliver a paid program.

2. How we use information

We may use information to:

• respond to enquiries and recommend suitable programs;
• schedule demo, trial or counselling conversations;
• administer classes, Maker Lab sessions or school programs;
• communicate about batches, schedules, learning updates and service-related matters;
• process payments and maintain business records where applicable;
• improve curriculum, services, website usability and customer support;
• meet legal, accounting or regulatory obligations.

3. Children and student information

Our learning services are intended for school-age students, but enquiries and enrollments should be made or authorised by a parent, guardian or school. We aim to collect only information reasonably needed to provide learning services. Parents or guardians may contact us to request correction or deletion of student information, subject to legitimate record-keeping requirements.

We do not ask students to provide sensitive personal information through the public website.

4. When information may be shared

We do not sell personal information. Information may be shared with service providers only where reasonably necessary to operate the service—for example communications, payment processing, website hosting, analytics or learning administration. These providers process information under their own terms and privacy practices.

If you choose to communicate with us using WhatsApp, email or another third-party platform, information transmitted through that platform is also subject to that provider’s privacy practices.

We may disclose information where required by law or to protect the safety, rights or legitimate interests of Robotronix™, our learners or others.

5. Cookies and analytics

The website may use essential cookies needed for site operation. We may also introduce privacy-conscious analytics or similar tools to understand website usage and improve performance. Where legally required, appropriate notice or consent controls should be used before non-essential tracking technologies are activated.

6. Your choices and requests

You may contact us to request access, correction or deletion of personal information we hold about you or your child, where applicable. You may also ask us to stop non-essential marketing communications.

Some information may need to be retained for legal, accounting, safeguarding, contractual or dispute-resolution reasons.

7. Data security and retention

We use reasonable administrative and technical measures intended to protect information against unauthorised access, loss or misuse. No internet or storage system can be guaranteed completely secure.

We retain information only for as long as reasonably required for the purpose for which it was collected, ongoing educational/business needs, or applicable legal obligations.

8. External links

Our website may link to third-party websites, tools or learning platforms. Robotronix™ is not responsible for the privacy practices of external services. Please review their policies before providing personal information.

9. Changes to this policy

We may update this policy as our website, services or legal requirements change. The effective date shown at the top will be updated when material revisions are published.